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Satisfaction Survey

Gaining insights to improve customer experience

The challenge

In 2015, the U.S. Department of the Treasury (Treasury) Bureau of the Fiscal Service (Bureau) wanted to create a consolidated survey program to measure customer satisfaction for the Bureau, and address the requirements of two merged bureaus including six business units, and 19 services.

Our solutions

The results

The Bureau has a best-in-class survey program that provides clear action plans for maintaining exceptionally high satisfaction rates. The survey distribution has increased from 14,000 federal employees in 2015 to 60,000 in 2023. Response rates have increased from 17% to 23%. The success of the program is detailed in a video that SynaVoice developed in 2020 and can be viewed on the Bureau's YouTube channel at

Other survey prime contracts

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  • Information Return Burden Survey

  • Real Estate Assessment Climate Survey

  • Legislative & Public Affairs web surveys

  • Climate survey design

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