policy
Policy Consolidation
SynaVoice assisted a federal housing agency to consolidate their policy into a comprehensive, authoritative handbook. The handbook consolidated more than 650 policy artifacts and translated hundreds of pages of policy into a consistent and coherent format. SynaVoice worked with the agency to develop a more efficient process for releasing policy and provided project management for the quarterly release of policy updates.
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Policy Process & Editing
SynaVoice supports policy development at the US Department of Agriculture Office of Homeland Security as a prime contractor. SynaVoice developed and implemented an editing schedule that helps the office to more efficiently develop and gain approval for internal policies.
Process Nomenclature
SynaVoice provided recommendations to streamline the customer-facing onboarding process at a federal financial agency. We synthesized multiple legacy IT Systems Development Lifecycle processes and created a common nomenclature for onboarding new agency customers. We developed a Reference Guide and Quick Ref slick sheet in a user-friendly format to increase use and adoption across the organization and improve the customer experience.