SynaVoice assisted a federal housing agency to consolidate their policy into a comprehensive, authoritative handbook. The handbook consolidated more than 650 policy artifacts and translated hundreds of pages of policy into a consistent and coherent format. SynaVoice worked with the agency to develop a more efficient process for releasing policy and provided project management for the quarterly release of policy updates.
Policy Process & Editing
SynaVoice supports policy development at the US Department of Agriculture Office of Homeland Security as a prime contractor. SynaVoice developed and implemented an editing schedule that helps the office to more efficiently develop and gain approval for internal policies.
SynaVoice provided recommendations to streamline the customer-facing onboarding process at a federal financial agency. We synthesized multiple legacy IT Systems Development Lifecycle processes and created a common nomenclature for onboarding new agency customers. We developed a Reference Guide and Quick Ref slick sheet in a user-friendly format to increase use and adoption across the organization and improve the customer experience.